Baotou's consumer protection efforts showed strong results in the first quarter of 2025, with the 12315 hotline handling 13,564 cases – a 7.3 percent increase year-on-year. The service mediated 5,499 consumer complaints, achieving a resolution rate of 77.65 percent and recovering 1.94 million yuan ($266,600) in economic losses for affected consumers.

Food safety emerged as the top consumer concern, accounting for 35.96 percent of all product complaints, followed by apparel (12.48 percent) and vehicle-related issues (9.71 percent). The complaints primarily involved product quality, after-sales service, and pricing disputes.

The report also addressed widespread confusion regarding online shopping return policies. While Chinese law provides for "seven-day no-reason returns" for online purchases, this only applies to eligible products that remain in their original condition. Many consumers mistakenly believe this policy covers all purchases unconditionally.

Consumer protection authorities emphasized the importance of carefully inspecting goods upon delivery and maintaining complete purchase records. They reminded residents to contact the 12315 hotline or 12345 government service line for assistance with any consumer disputes.